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Certified Oil Expands Loyalty Program to Grocery Stores

-By Convenience Store News StaffCertified Oil Co., operator of gas stations and convenience stores in Ohio, is expanding its “Certified Savings Program,” a three-level customer loyalty program, to grocery stores, the company reported.The program is being offered to grocery chains, as well as independent-owned grocers, in and around Columbus, Ohio, and will eventually expand to other geographic
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Enroll Loyalty Members Outside The Store

Quick Loyalty Lock tip: Don't miss out on the opportunity to enroll customers into your loyalty program while you're away from the store. Keep a few dozen sign up forms in your car and hand them out at the next Rotary meeting or Little League game. You'll almost always run into someone you know and if they haven't been in your store in a while, it's the perfect opportunity to get them plugged in to
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Uno's Virtual Gift Cards Capture Customer Info

Uno Chicago Grill now offers patrons virtual gift cards, which givers load online and then e-mail to recipients.By Lisa Bertagnoli, Contributing Editor -- Chain Leader, 5/1/2009Patrons who want to buy a friend an Uno Chicago Grill gift card now have two choices: Buy a plastic gift card at a restaurant; or go online, buy a virtual card, and e-mail it to the recipient.Uno Chicago Grill now
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Panera Bread Rolling Out Loyalty Program

Panera Bread CEO, Ron Shaich, addressed the Richmond Heights, Missouri company's plans for a consumer loyalty marketing program during the company's Q1 2009 earnings conference call yesterday. Talking about Panera's connection with their customers, Shaich said: "Let me now speak to a number of tests that are going on relative to our effort to use our scale to deepen our relationship,
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Southwest Airlines' Rapid Rewards Program Wins Best Award Redemption at the 21st Annual Freddie Awards

Airline Finishes in the Top Five in Five Other CategoriesDALLAS, April 28 /PRNewswire-FirstCall/ -- Southwest Airlines' frequent flyer program, Rapid Rewards, won first place for Best Award Redemption and placed in the top five in five other award categories at Inside Flyer magazine's 21st annual Freddie Awards ceremony last week in Ft. Lauderdale, Fla. This is the 11th consecutive year for Southwest
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Restaurants Make Regulars Feel Special

In this economy, many restaurant customers are holding tight to their wallets and carefully deciding when and where to dine. So it makes sense that restaurateurs want to keep their regulars.If you've been a good customer over the years, you're king. "It's your regulars who will get you through this," says Garrett Harker, owner of Eastern Standard Kitchen & Drinks in Kenmore Square. Every restaurant
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